Shipping and Returns

  1. What is your return policy? 

    No Return Fees!
    No Restocking Fees!
    No Hassles!

    All stock orders can be returned for a full product refund. All returned items must be in acceptable (no used or incomplete packs) condition in order to receive a full refund.  

    Custom orders are not returnable except for reason of defect.  In such cases, Wristband.com must be notified within 14 days of delivery.

    Factory Second items are not returnable.

  2. How soon after I place my order will it ship and how will I know when it does ship?

    All Stock Tyvek, Plastic, Vinyl and Silicone items ordered before 3:00 PM CST (Monday - Friday), will be shipped out the same business day. If your requested item is out of stock, we will add 2 buisness days to your lead time which will be reflected in your cart before you order. Custom wristbands do require additional lead times which varies depending on the material. Wristband.com will email an order confirmation once the order has been successfully place and a tracking number from the shipping carrier once it has shipped.

    The shipping carrier determines shipping days as "business" days; Saturdays, Sundays and Holidays are not included.

  3. Why is my credit card declining?
    We accept Visa, Mastercard, and American Express credit cards. Please verify all the information is entered correctly. The billing address on the account MUST match all the information on the credit card including Cardholder’s name and Billing address.
  4. Do you offer volume discounts?
    Volume discounted pricing is available on orders totaling 20 boxes or more. If your discount does not show up online, it will be applied once your order is submitted. Please contact Customer Service at 800-481-BAND (2263) with any questions.  
  5. How do I know if I received my full order?
    Our Econo-Band boxes can hold 1,000 wristbands (2 boxes). Shipping will combine boxes when possible to save on shipping costs. Since the bands are consecutively numbered, it will be easy to verify your quantities.
  6. Do you accept Purchase Orders?
    We do not accept Purchase Orders online. If you need to pay by check or PO, please call Customer Service at 800-481-BAND (2263). Please be aware that pricing online is cheaper than through Customer Service. If you prepay online you can save extra money.
  7. I am tax exempt can I still order?
    Tax is not charged on orders shipping outside the state of Wisconsin. If you are within the state and are tax exempt please contact Customer Service at 800-481-BAND (2263). Please provide your tax exempt form.
  8. What are my payment options?
    Credit cards are the only method of payment allowed for online orders. We accept Visa, Mastercard, and American Express. We do not accept international credit cards.
  9. What are my shipping options?
    Wristband.com utilizes FedEx for shipping. You have the option of Ground or Express shipping. Economy ground shipping is currently the only method for APO / FPO / and PO box addresses. 
  10. How do I find out how much shipping is?
    Once you select your bands and proceed to ‘checkout’, you can input your zip code and country to see an estimated shipping cost.
  11. Is the website secure to input my credit card information?
    All customers are protected when ordering online. We provide a secure site to ensure a safe and easy ordering process.

International Shipping Information
Countries We Ship To:

  • Canada
  • United Kingdom
  • Germany
  • France
  • Australia
  • Puerto Rico

International Delivery Times:

Estimates quoted during the checkout process are quoted in business days (Monday – Friday, excluding US and local holidays). Stock orders placed by 2pm (Monday – Friday) CT will be shipped the same day.

International Shipping Rates:

We’ve partnered with FedEx to provide you with fast and affordable shipping options. Rates are determined by the country you ship to and the weight of the items in your cart. To determine your shipping rates we encourage you to start the checkout process and provide us with your ship-to country.

Duties and Taxes

We will calculate and apply and applicable duties and taxes to your order on the shipping fee. Our shipper will collect them on behalf of your government so you do not have to pay any additional money when your order is delivered.

International Payment options:

We accept Mastercard, Visa, Discover, and American Express. All orders will be charged in US dollars. Exchange rates may fluctuate. Please note tha most banks will charge additional fees for currency conversion. These fees typically range from 2-5% of the total value of your order including shipping charges. Please contact your credit card issuing bank directly for additional details on fees and exchange.