• Why is my credit card declining?

    We accept Visa, Mastercard, and American Express credit cards. Please verify all the information is entered correctly. The billing address on the account MUST match all the information on the credit card including Cardholder’s name and Billing address.

  • What are my payment options?

    Credit cards are the only method of payment allowed for online orders. We accept Visa, Mastercard, and American Express. We do not accept international credit cards.

  • What is your return policy?

    No Return Fees!
    No Restocking Fees!
    No Hassles!

    All stock orders can be returned for a full product refund. All returned items must be in acceptable (no used or incomplete packs) condition in order to receive a full refund.  

    Custom orders are not returnable except for reason of defect.  In such cases, Wristband.com must be notified within 14 days of delivery.

    Factory Second items are not returnable.

  • Do you accept Purchase Orders?

    We do not accept Purchase Orders online. If you need to pay by check or PO, please call Customer Service at 800-481-BAND (2263). Please be aware that pricing online is cheaper than through Customer Service. If you prepay online you can save extra money.

  • Do you offer volume discounts?

    Volume discounted pricing is available on a per-product basis, noted on each product page.  Generally, if you order 20 or more of a product type there will be a volume discount. Larger order may qualify for more volume discounts. Please contact Customer Service at 800-481-BAND (2263) with any questions or to see if you qualify for additional volume discounts.

  • How do I know if I received my full order?

    Our Tyvek® wristband boxes can hold 1,000 wristbands (2 packs). Shipping will combine boxes when possible to save on shipping costs. Since the bands are consecutively numbered, it will be easy to verify your quantities. Beyond Tyvek®, our plastic, vinyl, and direct thermal wristbands all are on a quick-verify system, where looking at the numbers on the sides allow any consumer to immediately know that they got the proper value.

  • I am tax exempt, can I still order?

    Tax is not charged on orders shipping outside the state of Wisconsin. If you are within the state and are tax exempt please contact Customer Service at 800-481-BAND (2263). Please provide your tax exempt form.

  • Is the website secure to input my credit card information?

    All customers are protected when ordering online. We use the the latest in SSL for transferring any encrypted information. This ensures that your information stays safe.

  • What are your international payment options?

    We accept Mastercard, Visa, and American Express. All orders will be charged in US dollars. Exchange rates may fluctuate. Please note that most banks will charge additional fees for currency conversion. These fees typically range from 2-5% of the total value of your order including shipping charges. Please contact your credit card issuing bank directly for additional details on fees and exchange.

  • What are your international payment options?

    We accept Mastercard, Visa, and American Express. All orders will be charged in US dollars. Exchange rates may fluctuate. Please note that most banks will charge additional fees for currency conversion. These fees typically range from 2-5% of the total value of your order including shipping charges. Please contact your credit card issuing bank directly for additional details on fees and exchange.

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